FAQ
Where are your products made?
Our products are lovingly handcrafted in Ghana, Africa, using time-honored methods and locally sourced ingredients.
Are your products cruelty-free and vegan?
Yes! All our products are 100% cruelty-free and vegan. We never test on animals and work only with suppliers who uphold these ethical standards.
Do you use all-natural ingredients?
Absolutely. We are committed to using only natural, high-quality ingredients, free from synthetic additives and harmful chemicals.
Are your products suitable for all skin types?
Yes, our products meet the needs of all skin types—oily, dry, combination, and sensitive. Each product includes detailed descriptions to help you find the perfect match for your skin.
Do you offer products for sensitive skin?
Definitely! Many of our products, like our unscented body butters and gentle black soap, are specially formulated for delicate skin.
How long do your products last?
Our products typically have a shelf life of over a year, with some lasting two years or more when stored properly.
Can I buy your products in bulk?
Yes! We offer bulk options for popular items such as Shea Butter, Turmeric Shea, and Black Soap Bars.
Do your products help with specific skin concerns?
Yes! Whether you're dealing with dryness, blemishes, or uneven skin tone, our products are formulated to address a variety of concerns while promoting healthy, glowing skin.
Are your products sustainably sourced?
Yes, we prioritize sustainability in every step of our process, from responsibly sourcing ingredients to eco-friendly packaging.
How can I find the right product for me?
Our website features helpful descriptions and usage tips for every product. If you need personalized guidance, we are here to help! pasbutter@gmail.com.
What makes your brand different from others?
We combine the richness of African traditions with modern skincare science, delivering clean, effective products that truly care for your skin and the planet.
How long does processing take?
Orders are typically processed within 1-3 business days. During high-demand periods, processing may take up to 5 days.
What happens if my package is delayed?
While delays are rare, they can happen due to weather, customs, or courier issues. If your package is delayed beyond the estimated time, contact us, and we’ll help resolve the issue. pasbutter@gmail.com.
Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us as soon as possible. Address changes are only possible if your order hasn’t been processed yet.
What should I do if my package arrives damaged?
If your package arrives damaged, please contact us immediately with photos of the damage. We’ll work with you to ensure you get a replacement.
What happens if my package is returned to sender?
If a package is returned to us due to an incorrect address or failure to collect, we’ll contact you to arrange reshipment. Additional shipping fees may apply.
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